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Frequently Asked Questions

B Connected Program
B Connected is a loyalty program with amazing rewards. When you play your favorite slots and table games at any B Connected property, you earn benefits that can be used at all Boyd Gaming B Connected locations nationwide. Select tier benefits may vary by location. See B Connected Club for details.
Each Tier provides better levels of rewards based on your play. Guests may move up to a higher tier by playing more and earning more Tier Credits. The higher your tier, the greater the rewards!

  • Ruby: You are automatically enrolled in the Ruby Tier when you sign up with B Connected.
  • Sapphire: Earn 750 Tier Credits annually to achieve our Sapphire Tier.
  • Emerald: Earn 15,000 Tier Credits annually to achieve our Emerald Tier.
  • Onyx: Earn 50,000 Tier Credits annually to achieve our Onyx Tier.
  • Titanium: Earn 200,000 Tier Credits annually to achieve our Titanium Tier.
You will be upgraded to your higher tier status as soon as you earn the required Tier Credits. Tier Credits are reset January 1st each year.
Lots of things! We have changed our program to include 5 public tiers! You now keep your benefits for an entire year. We have also added amazing benefits such as cruises, Hawaii vacations, special gifts, and so much more. Visit BConnectedOnline.com for all the tier benefits and details.
Yes, you may continue utilizing the B Connected Card. If you wish to receive a new card, please visit the B Connected Club. If you have a current B Connected Card, your number will not change.
Please stop by the B Connected Club at your closest Boyd Gaming B Connected location, and we will print you a replacement card. You will need to present a valid photo ID.
No, your benefits continue until your card level expires. If you lose your card, visit the B Connected Club with your valid photo ID and we will print a replacement card.
The expiration date tells us that your card may not reflect your most recent tier. You have from January 1st to December 31st of each year to earn a new tier. If your card is expired, you can get an updated one at the B Connected Club and verify your tier level.
No, your existing PIN will work with your new B Connected Card, but when you do get your new card, you may reset your PIN if you would like to.
We value your privacy and protection. By utilizing a unique PIN, you and you alone are able to access your bonuses, comps, and B Connected Points. You may also use your PIN to download your offers and B Connected Points for FastPlay to redeem at your favorite slot machine. To reset your PIN, just stop by any B Connected Club.
You earn Tier Credits for play at Slots, Video Poker, Table Games, Bingo, and Poker. Select tier benefits may vary by location. See B Connected Club for details.

The more you play, the more Tier Credits you earn. The higher your tier, the more benefits you will enjoy. Tier Credits have no value and may not be cashed out (where available) or redeemed for FastPlay.

To earn Tier Credits whenever you play, INSERT your B Connected Card into the machine of your choice, or show a dealer at your favorite table game and ask to be rated.
Tier Credits are reset at the start of every year on January 1st. Your annual Tier Credits (as of December 31st) will determine your tier for the following year. On January 1st, you will begin earning Tier Credits for the next year.
Once you have achieved Sapphire status, you will start earning B Connected Points for your play. B Connected Points can be spent on all the things you enjoy. You can redeem for FastPlay, dining, shopping, or hotel stays.

  • Food Redemption: 600 B Connected Points = $1.00
  • FastPlay: 1,000 B Connected Points = $1.00
  • Retail Purchases: 1,000 B Connected Points = $1.00
Save 40% on the dollar value of your B Connected Points when you redeem for food at any B Connected locations in Las Vegas!
All B Connected locations are linked together, so you should play with just one B Connected Card to ensure all B Connected Points accumulate in a single account.
After six months of inactivity, your B Connected Points will expire.
Please wait until the 15th of the following month after your tier upgrade to book this benefit. This will allow us to ensure you receive the best service from our partners.
You will receive special offers in the mail based on your level of play. Remember to verify your account details are up to date by reviewing your personal details on your B Connected Online account. You may also be eligible for exclusive email offers, so be sure to provide your most current information to any B Connected Club.

To ensure you are getting all the offers you deserve, make sure your B Connected Card is fully placed into your machine during your play, or presented to your dealer when you visit our table games.
Your offers are eligible at the location that sent them to you. Some offers are valid at multiple locations. Please see details on your specific offer for more information.
Visit any B Connected Club to have your play evaluated, or to speak with a host.
There are some benefits that are available at all participating B Connected locations. Additionally, each property also offers customized benefits. Visit the B Connected Club at your favorite property or B Connected Online to view all available benefits by tier and location.
B Connected Online
If you have not created an account on B Connected Online, click the Start Here button above the Username or Card Number input box and follow the step by step instructions to set up your online access.

If you have already created an account on B Connected Online. There are two links to retrieve your Username and Password. You will be prompted for your B Connected Card number, Last Name and Date of Birth. When you click on the Retrieve button, B Connected Online will send you an email with either the Username or Password, depending on what your selection is.
The information required to create an account is the B Connected Card number that was issued to you at the B Connected Players Club, your last name and date of birth. If the information you entered is correct and you are still receiving the error, please use the Contact Us link.
The B Connected Online website requires you to have cookies enabled. If you need to enable cookies, please follow the steps here or contact your systems administrator.
You will need to visit one of the Boyd Gaming locations B Connected Players Club. The B Connected Players Club will re-issue you another B Connected Card. You will need to have proper ID with you at this time.
You will need to visit one of the Boyd Gaming locations and register with the B Connected Players Club to receive your B Connected Card. Once you have your B Connected Card, you can register on www.bconnectedonline.com.
You can also use your card number as your Username. There is also a link below the login fields to retrieve your Username. B Connected Online will prompt you for your card number, last name and date of birth. After you click on the Retrieve Username button, B Connected Online will send your Username to your email address.
There is a link below the login fields to retrieve your password. B Connected Online will prompt you for either your username or card number, last name and date of birth. After you click on the Retrieve Password button, B Connected Online will send you a new password to your email address. Once you have logged on with the temporary password, B Connected Online will prompt you to enter a new password.
Please use the Contact Us link after you have logged in stating that you would like your user name changed.
You can log onto B Connected Online and access your win/loss statement online, or you can visit the B Connected Club at your favorite Boyd Gaming casino in person to get your win/loss statement.
When you sign in to BConnectedOnline.com using a social network account (for example, Facebook, Twitter, Google and Foursquare) or link a social network account to your BConnectedOnline.com account, you agree to share information from that social network account with Boyd Gaming for your BConnectedOnline.com account, such as your name, social network user ID, email address, self declared location, profile picture, gender, birthday, hometown and list of friends. All information you share with Boyd Gaming is governed by the Boyd Gaming privacy policy and terms of use, including the information you share through a social network account.