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Frequently Asked Questions

B Connected Program
B Connected is a loyalty program with amazing rewards. When you play your favorite slots and table games at any B Connected property, you earn benefits that can be used at all Boyd Gaming B Connected locations nationwide. Select tier benefits may vary by location. See B Connected for details.
Yes! We are excited to announce that your B Connected card now works at all 24 B Connected destinations across the country.
Each Tier provides better levels of rewards based on your play. Guests may move up to a higher tier by playing more and earning more Tier Credits. The higher your tier, the greater the rewards! 

  • Ruby: You are automatically enrolled in the Ruby Tier when you sign up with B Connected.
  • Sapphire: Earn 750 Tier Credits annually to achieve our Sapphire Tier.
  • Emerald: Earn 15,000 Tier Credits annually to achieve our Emerald Tier.
  • Onyx: Earn 50,000 Tier Credits annually to achieve our Onyx Tier.
  • Titanium: Earn 200,000 Tier Credits annually to achieve our Titanium Tier.

You will be upgraded to your higher tier status as soon as you earn the required Tier Credits. Tier Credits are reset January 1st each year.

Please stop by B Connected at your closest Boyd Gaming B Connected location, and we will print you a replacement card. You will need to present a valid photo ID.
No, your benefits continue until your card level expires. If you lose your card, visit B Connected with your valid photo ID and we will print a replacement card.
The expiration date tells us that your card may not reflect your most recent tier. You have from January 1st to December 31st of each year to earn a new tier. If your card is expired, you can get an updated one at B Connected and verify your tier level.
No, your existing PIN will work with your new B Connected Card, but when you do get your new card, you may reset your PIN if you would like to.
We value your privacy and protection. By utilizing a unique PIN, you and you alone are able to access your bonuses, comps, and B Connected Points. You may also use your PIN to download your offers and B Connected Points for FastPlay to redeem at your favorite slot machine. To reset your PIN, just stop by any B Connected.
You earn Tier Credits for play at Slots, Video Poker, Table Games, and Bingo. Select tier benefits may vary by location. See B Connected for details.

The more you play, the more Tier Credits you earn. The higher your tier, the more benefits you will enjoy. Tier Credits have no value and may not be cashed out (where available) or redeemed for FastPlay.

To earn Tier Credits whenever you play, INSERT your B Connected Card into the machine of your choice, or show a dealer at your favorite table game and ask to be rated.
Tier Credits are reset at the start of every year on January 1st. Your annual Tier Credits (as of December 31st) will determine your tier for the following year. On January 1st, you will begin earning Tier Credits for the next year.
Once you have achieved Sapphire status, you will start earning B Connected Points for your play. B Connected Points can be spent on all the things you enjoy. You can redeem for FastPlay, dining, shopping, or hotel stays. 

  • Food Redemption: 600 B Connected Points = $1.00
  • FastPlay: 1,000 B Connected Points = $1.00
  • Retail Purchases: 1,000 B Connected Points = $1.00

Save 40% on the dollar value of your B Connected Points when you redeem for food at any B Connected location in Las Vegas!

All B Connected locations are linked together, so you should play with just one B Connected Card to ensure all B Connected Points accumulate in a single account. All accounts will be merged by the end of this year to determine your Tier Credit and B Connected Point balances as well as your tier level for 2020.
After six months of inactivity, your B Connected Points will expire.
Please wait until the 15th of the following month after your tier upgrade to book this benefit. This will allow us to ensure you receive the best service from our partners.
You will receive special offers in the mail based on your level of play. Remember to verify your account details are up to date by reviewing your personal details on your B Connected Online account. You may also be eligible for exclusive email offers, so be sure to provide your most current information to any B Connected. 

To ensure you are getting all the offers you deserve, make sure your B Connected Card is fully placed into your machine during your play, or presented to your dealer when you visit our table games.
Your offers are eligible at the location that sent them to you. Some offers are valid at multiple locations. Please see details on your specific offer for more information.
Visit any B Connected to have your play evaluated, or to speak with a host.
There are some benefits that are available at all participating B Connected locations. Additionally, each property also offers customized benefits. Visit B Connected at your favorite property or B Connected Online to view all available benefits by tier and location.
B Connected Online
If you have not created an account on B Connected Online, click the First Time User Start Here link below the login section. Proceed to create and register your online account. 

If you have already have a B Connected Online account, select Forgot Username or Password. Within Username or Password Help, please provide your B Connected Card number, Last Name, and Date of Birth.

Within Username or Password Help, upon submitting your information using Retrieve Username or Reset Password, B Connected Online will send you an email with your requested information to the email address associated with your B Connected Online account.
The information required to create an account is theB Connected Card number that was issued to you at B Connected, your last name and date of birth. If the information you entered is correct and you are still receiving the error, please Contact Us.
The B Connected Online website requires you to have cookies enabled. If you need to enable cookies, please follow the steps here or contact your systems administrator.
You will need to visit your favorite Boyd Gaming location and register with B Connected to receive your B Connected Card. Once you have your B Connected Card, you can register on here.
Win/loss statements may be accessed by online by logging into your B Connected Online account.

Obtain a win/loss statement online:

  1. At the top of your B Connected Online homepage, proceed to Account and select Win/Loss Statement
  2. Under Win Loss Statement Request, select Property, choose the Year, and click Submit
Your Win/Loss Statement will be prepared as a PDF document which can be opened and printed.

For the security of your personal information we are not able to provide this information via email or fax requests.
W2G reports may be accessed online by logging into your B Connected Online account.

Obtain a W2G report online:

  1. At the top of your B Connected Online homepage, proceed to Account and select W-2G Form
  2. Under W2G Form Request, select Property and choose the Year
  3. For any eligible winnings, select the Date, Game Description, and/or Amount
  4. Download the W2G report for your selected criteria

If you do not have a W2G report for the selected property or year, a message will display stating there was no information available for the requested property and year.

For the security of your personal information we are not able to provide this information via email or fax requests.